Terms and Conditions of
ParaQuest Ltd
Customer Service
Our customer service staff
are available to answer any questions you may have regarding the
events offered within this catalogue. 99% of our staff have taken
part in all the activities offered, and combined with our own in
house instructors we are able to offer you advise which is second to none.
The Events
The descriptions,
photographs and time indications within this catalogue are intended
to present a general idea of your chosen experience and is thus
therefore not binding. ParaQuest reserve the right to alter any part
of the experience offered where such an event has been altered by the
operator if applicable or by ParaQuest. All experience’s are
subject to availability and weather conditions on the day of your
event.. In the event of inclement weather or a course cancellation an
alternative date will be offered. If an event is withdrawn by
ParaQuest or an operator, the customer or recipient will be offered
an alternative location to undertake the experience. However if this
is not suitable a refund will be provided upon receipt of the gift
voucher but subject to 50% of the vouchers value. All gift vouchers
are valid for 12 months.
Vouchers
ParaQuest will not be
liable in the event of the voucher(s) being lost, damaged or stolen.
The voucher is invalid if altered or tampered with. Original vouchers
must be returned to ParaQuest.
Exchanges
Any voucher can be
exchanged once only before the expiry date, for a different
experience but only on payment of any higher amount. For lower cost
items the balance will be held against your account by ParaQuest.
Vouchers can not be exchanged for cash / cheques etc.
Restrictions
If you are in doubt as to
the suitability of a participant you should call our customer service
staff on 01443-670031. The recipient may be asked to provide proof of
their age etc. and if in the event they are unable to do so we regret
to advise that ParaQuest are under no obligation to provide an
alternative event or a refund.
Pricing
The price stated in the
brochure and website is correct at the time of printing and
publishing, ParaQuest reserve the right to change prices without
notice subject to ParaQuest informing the customer of the new price
at the time of ordering where the new price must be paid in full.
Exclusion of Liability
ParaQuest does not act as
an agent or employee for the operator. Whilst we make every effort to
monitor the service provided by the operator we do not provide a
warranty or guarantee as to the performance and safety standards of
the operator. Therefore any liability incurred by the customer or the
recipient is the responsibility of the operator and not ParaQuest.
ParaQuest and shall not be
liable for the death or personal injury of the customer, recipient,
or third party unless it is due to negligence of ParaQuest.
Neither of the Quest companies has no liability for damage to
property, consequential losses or expenses suffered, which includes
but is not limited to loss of anticipated earnings, profits,
goodwill, reputation, business recipients or contracts, losses or
expense resulting from third party claims. Quest Direct accepts no
liability what so ever arising from activities conducted by the operators.
All centres are registered
with their relevant controlling bodies. ParaQuest has not undertaken
a detailed examination off all the operators equipment, facilities or systems.
Please note once a booking
has been made with an operator the voucher holder is bound by the
terms and conditions of that centre.
In the event that you use
your voucher and book a course, and for what ever reason you fail to
show up on the due day of the event we regret to advise that the
voucher and event will be classed as a used voucher and that no other
course date or refund of any kind will be offered.
Insurance Liability
All events offered within
this brochure are covered for third party liability insurance by the
operator. If you require personal accident insurance please call our
customer service team on 01443-670031 prior to your event where we
will be pleased to offer you an appropriate policy subject to receipt
of the due premium at that time. Alternatively may we suggest that
you speak to your local insurance adviser.
Customer Complaints
In the event of any
complaint concerning the course or product offered you should write
to us at ParaQuest and we in turn will forward the complaint to the
operator. You can write to us at;
ParaQuest Adventure Sports
- Complaints Department,
Quest House,
52 Swyn-y-Nant,
Gelli Seren Farm,
Tonyrefail,
CF39 8FE
Problems On The Day
If you have a problem
during your visit please bring it to the attention of the management
of the centre on the day, so that they have the opportunity to put it
right. If resolution on the day has been attempted but has not been
achieved, please inform us in writing with full details of date, time
and circumstances of concern and in turn we will take this matter up
with the operator.
