Last Updated: 14th March 2007
Terms and Conditions of ParaQuest Ltd
Customer Service
Our customer service staff are available to answer any questions you may have regarding the events offered within this catalogue. Our staff have taken part in all the activities offered, and combined with our own in house instructors we are able to offer you advise which is second to none.
The Events
The descriptions, photographs and time indications within this catalogue are intended to present a general idea of your chosen experience and is thus therefore not binding. ParaQuest reserve the right to alter any part of the experience offered where such an event has been altered by the operator if applicable or by ParaQuest. All experience’s are subject to availability and weather conditions on the day of your event.. In the event of inclement weather or a course cancellation an alternative date will be offered. If an event is withdrawn by ParaQuest or an operator, the customer or recipient will be offered an alternative location to undertake the experience. However if this is not suitable a refund will be provided upon receipt of the gift voucher but subject to 50% of the vouchers value. All gift vouchers are valid for 12 months.
Vouchers
ParaQuest will not be liable in the event of the voucher(s) being lost, damaged or stolen. The voucher is invalid if altered or tampered with. Original vouchers must be returned to ParaQuest.
Exchanges
Any voucher can be exchanged once only before the expiry date, for a different experience but only on payment of any higher amount. For lower cost items the balance will be held against your account by ParaQuest. Vouchers can not be exchanged for cash / cheques etc.
Restrictions
If you are in doubt as to the suitability of a participant you should call our customer service staff on 01656 720222. The recipient may be asked to provide proof of their age etc. and if in the event they are unable to do so we regret to advise that ParaQuest are under no obligation to provide an alternative event or a refund.
Pricing
The price stated in the brochure is correct at the time of printing, ParaQuest reserve the right to change prices without notice subject to ParaQuest informing the customer of the new price at the time of ordering where the new price must be paid in full.
Exclusion of Liability
ParaQuest does not act as an agent or employee for the operator. Whilst we make every effort to monitor the service provided by the operator we do not provide a warranty or guarantee as to the performance and safety standards of the operator. Therefore any liability incurred by the customer or the recipient is the responsibility of the operator and not ParaQuest.
ParaQuest and shall not be liable for the death or personal injury of the customer, recipient, or third party unless it is due to negligence of ParaQuest. Neither of the Quest companies has no liability for damage to property, consequential losses or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business recipients or contracts, losses or expense resulting from third party claims. Quest Direct accepts no liability what so ever arising from activities conducted by the operators.
All centres are registered with their relevant controlling bodies.ParaQuest have not undertaken a detailed examination off all the operators equipment, facilities or systems.
Please note once a booking has been made with an operator the voucher holder is bound by the terms and conditions of that centre.
In the event that you use your voucher and book a course, and for what ever reason you fail to show up on the due day of the event weregret to advise that the voucher and event will be classed as a used voucher and that no other course date or refund of any kind will be offered.
Insurance Liability
All events offered within this brochure are covered for third party liability insurance by the operator. If you require personal accident insurance please call our customer service team on 01656 720222 prior to your event where we will be pleased to offer you an appropriate policy subject to receipt of the due premium at that time. Alternatively may we suggest that you speak to your local insurance adviser.
Customer Complaints
In the event of any complaint concerning the course offered you should write to us at ParaQuest and we in turn will forward the complaint to the operator.
Problems On The Day
If you have a problem during your visit please bring it to the attention of the management of the centre on the day, so that they have the opportunity to put it right. If resolution on the day has been attempted but has not been achieved, please inform us in writing with full details of date, time and circumstances of concern and in turn we will take this matter up with the operator.
***All Information and prices on this website are subject to change without notice. If you have any queries please call us on 01656-720222***
Paraquest specialise in Sky Diving, Parachute Jumps, Parachute Courses, White Water Rafting, Shark Diving, Jet Skiing, RYA PW Courses ( Royal Yachting Association ) RYA Powerboat Courses from levels 1 through to the RYA powerboat level 2. & RYA VHF SRC, Water Skiing, Wake & Boarding
We also offer Charity Tandem Skydives and Static Line Parachute Jumps, Charity Shark Dives, Charity White Water Rafting and much more. You can also purchase gift vouchers on-line or by phone and post. These vouchers have proven to be an excellent gift and they come highly recommended.
© 1999 - 2007 Rebecca Jenkins- all rights reserved