Privacy Policy

What information we hold about you:

If you have bought something from us we will have your email address, phone number, address but not your credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address.

Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this by selecting the ‘Unsubscribe’ link on any newsletter or promotion you receive.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. This information is also available to you by creating an account at checkout and allows for easy re-ordering of your favourite items.

From time to time we may make you an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site.


Our site also uses ‘Cookies’. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them in the security settings of your web browser. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.

If you experience problems with our site when you try to buy items this is usually to do with how you have set up your security settings in your web browser. Our site uses cookies to provide some features such as the Shopping Cart. Should you wish to turn off cookies in your browser, your browser’s help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

What we do with your information:

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself and us for emailing you regarding your orders and to update you with our newsletter.

Who else sees your information:

We may have to disclose some of your information to service suppliers to help complete your order. These parties may include our card payment processor and our delivery service providers.

Your Consent:

By using our web site you consent to us using the personal information you have given ParaQuest (Smiths Health Ltd) with our trusted partners, If you are worried about anything to do with our site, please email: