Archives: FAQ

Holds FAQ specific data

Can you test samples from abroad?

Not at present but it is something we are working on. The main issue is speed of transit so your sample reaches us as fresh as possible but we will update this section of our website once we have found a cost effective and quick shipping service.

Do I have to pay for return postage?

Our price includes all outward and return shipping. You will find a Freepost label inside your kit which you use to cover over the address label already on the box. Place your sample and record card in the box, seal and post at any UK post box or post office […]

Does a single test cover everything?

Unfortunately not. There are different methods for different types of parasites. Our ParaQuest test is specifically a Roundworm faecal egg count floatation test using a centrifuge and the McMaster technique. The McMaster technique uses a counting chamber which enables a known volume of faecal suspension (2 x 0.15 ml) to […]

How often should a fecal test be done?

There are no hard and fast rules and it depends a lot on individual circumstances. A horse/pony with a high burden may require re-testing quite soon after a prescription to ensure there is no existing resistance to an active ingredient and to establish a new base line for future tests, […]

How long will it take to get my results?

We test daily Monday to Friday (excluding Bank Holidays) and try to offer at the very least a next working day service but usually this is actually a same day service if we can contact you easily. On your return record card you specify how you would like to receive […]

How long will samples last during transit?

Ideally to get the best results we need your sample as quickly as possible especially in warmer weather. Bear this in mind when you are posting back your sample as delays in the post could affect your results. We suggest you collect your sample on the morning of posting and […]